Protecting your property through consistent oversight.
Maintenance is one of the most important parts of managing a property. How issues are handled directly impacts the condition of the asset, the experience of the resident, and the long term performance of the investment.
At Elevate Properties, maintenance is managed through a structured process designed to address issues efficiently while maintaining control, visibility, and accountability at every step.
A Structured Approach to Maintenance
We do not take a reactive approach to maintenance. Every request is tracked, documented, and handled through a consistent system that ensures nothing is missed.
This structure allows us to respond appropriately, maintain clear communication, and ensure that each issue is addressed in a timely and organized manner.
Coordinating Repairs and Vendors
We coordinate all maintenance through a network of trusted vendors and service providers.
Each repair is evaluated and assigned based on the scope of work, ensuring that the right professional is handling the job. This helps maintain quality, control costs, and ensure repairs are completed correctly the first time. Property managers typically rely on vetted vendors and coordinate repairs to maintain quality and efficiency.
Routine & Preventative Maintenance
Ongoing maintenance is essential to protecting the condition of the property.
We monitor for routine maintenance needs and address smaller issues early, helping prevent larger and more costly repairs over time. Proactive maintenance strategies help preserve property value and reduce long term expenses.
Handling Maintenance Requests
Residents are provided with a clear process for submitting maintenance requests, ensuring issues are documented and addressed efficiently.
We manage communication, coordinate scheduling, and follow through on each request to ensure the issue is resolved and properly recorded.
Emergency Response & Urgent Issues
When urgent issues arise, response time matters.
We take a structured approach to identifying and responding to emergency situations, coordinating the appropriate resources to address the issue while minimizing risk to the property and the resident.
Designed to Protect & Preserve
Effective maintenance is not just about fixing problems as they occur. It is about maintaining the condition of the property, controlling costs, and preserving long term value.
By combining structured processes with reliable coordination, we help ensure your property is maintained with consistency and care.
Let’s Talk About Your Property
If you are considering professional management for your property, we can walk you through how maintenance is handled and help you determine the right approach.
This privacy policy has been compiled to serve better those who are concerned with how their ‘Personally identifiable information’ (PII) used online. PII, as used in US privacy law and information security, is information that can be utilized on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect?
Possible Personal Information Collected Personal information is:
Information in a consumer report; or
An individual’s first name or initial and last name in combination with any of the following:
Birth date;
Social security number or other government-issued identification number;
Mother’s maiden name;
Unique electronic identification number or routing code;
Telecommunication access devices including debit or credit card information; or
Financial institution account or information.
E-mail address
When do we collect information?
This Elevate Properties obtains personal information in the following ways:
In consumer reports from reporting agencies to which this company subscribes in connection with lease applications, loan applications, or for other reasons that the consumer may authorize this company to obtain;
In lease applications a prospective tenant completes;
In other real estate related forms the customer or client completes in or related to a transaction; and
In tax reporting forms that the customer or client is required to complete and which are given to this company
We collect information from you when you fill out a form or enter information on our site
How do we use your information?
Personal Information from Prospective Tenants: The personal information that prospective tenants provide to this company is primarily used to obtain consumer reports (credit checks). It may also be used to perform background checks and rental history searches. The information in the consumer reports may be discussed with landlords for whom this company manages the property. This company also reports information to credit reporting agencies and uses personal information to complete those reports.
Personal Information from Owners of Properties Managed by the Company: When this company acts as a property manager for a property owner; the company uses the property owner’s personal information only: (a) to deliver the required management services; (b) to file any required reports with governmental agencies (for example, the IRS); (c) to establish ACH deposits, or (d) for other purposes the property owner may authorize, such as providing utilities.
Personal Information from Clients: When this company represents a person (buyer, seller, landlord or tenant) in a transaction the agent servicing the client may, on the client’s behalf and at the client’s instruction, convey personal information he or she provides to the agent to service providers (for example, mortgage lenders and title companies) as those service providers may require for the products or services the client needs or requests. If this company represents a prospective tenant in a lease transaction, the personal information may, on the tenant’s behalf and with the tenant’s knowledge, be discussed with and provided to landlords or their agents. This company and its agents exercise reasonable discretion when discussing any personal information with others.We may use the information in the following ways:
To improve our website to serve you better.
To allow us to service you better in responding to your customer service requests.
To administer a contest, promotion, survey or other site feature.
To quickly process your transactions.
To send periodic emails regarding your order or other products and services.
How do we protect visitor information?
Written files in this company are kept under lock and key.
Electronic records are protected by an access name and password assigned to persons in this company.
This company and its agents exercise reasonable discretion when discussing any personal information with others and release personal information to others only as described by this policy.
This company does not permit its employees or agents to make copies of consumer reports or records of insurance claims. The consumer reports retained in the company’s files are not to be accessed in the future as a convenience to customers or clients.
The individual agents that work with this company are independent contractors and the agent with whom a customer or client works with may maintain a separate transaction file.
The company instructs its agents to not permit other persons to access the personal information in files the agents maintain. The company instructs its agents to protect the personal information in the agent’s’ files in the same manner as described in this policy.
Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. Also, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
For your convenience, we may store your credit card information kept for more than 60 days to expedite future orders, and to automate the billing process.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies, some features will be disabled It won’t affect the user’s experience that makes your site experience more efficient and some of our services will not function properly. However, you can still place orders.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with notice or the party is a direct affiliate. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google ad and content network privacy policy.We have implemented the following:
Remarketing with Google AdSense
Google Display Network Impression Reporting
Demographics and Interests Reporting
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt-out by visiting the Network Advertising Initiative opt-out page or permanently using the Google Analytics Opt-Out Browser add-on.
Access to Personal Information?
The following persons have access to personal information in this company’s files:
The agent or broker who is servicing or coordinating the transaction;
The office manager to whom the agent reports; and Property Manager, Assistant Property Manager, and Receptionists.
Application processors;
Employees who need to access the information to assists agents, brokers, accountants, office manager in processing or performing a task.
Property owners for whom the company manages properties do not have access to personal information in the company’s files. However, the company and its agents may discuss the information in a tenant’s consumer report or lease application with a property owner. Copies of such information are provided to the landlord only: (1) with the tenant’s consent; or (2) if the company ceases to be the property manager and the landlord requests that the files be sent to the landlord, the landlord’s attorney, or the new property manager.
Personal information from a buyer, seller, landlord, or tenant may be discussed with others (such as mortgage lenders or prospective landlords) only as is reasonably necessary to negotiate or close the transaction or to provide the services the customer or client seeks from this company.
This company may, at the customer’s or client’s request, provide personal information to service providers in a transaction such as a title company or mortgage company if it is necessary to expedite or complete a transaction.
If the company is required by law to allow others to access the personal information in the company’s files, the company will comply with the law (for example, compliance with court orders, subpoenas, or governmental investigations). The company will also allow law enforcement agencies access to personal information to cooperate with such Investigations.
Disposal of Personal Information
Personal are not to destroy documents without permission of management. The company uses reasonable measures to dispose of personal information. Personal information is usually disposed of by shredding or burning documents, erasing electronic files by means that make the files unreadable or undecipherable, or by eradicating personal information from documents or electronic files in ways that make the personal information Unreadable.
Erroneous Records:
If this company erroneously reports information to a consumer reporting agency, the company will act to correct the information in the company’s records and request the reporting agency to correct the information in its records promptly after the company has learned and determined that the report was in error.
If this company maintains an erroneous record that a consumer has issued a dishonored check, the company will promptly delete the record after the company and consumer agree that the information is in error or after the consumer provides the company with a law enforcement agency report stating that the dishonored check was not authorized. Notice: This Company asks any person who provides personal information to this company or one of its agents to identify the information at that time as “personal information.”
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at http://consumercal.org/california-online-privacy-protection-act-caloppa/ #sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously
Once this privacy policy is created, we will add a link to it on our homepage, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy,’ and can be easily be found on the page specified above.Users will be notified of any privacy policy changes:
On our Privacy Policy Page
Users can change their personal information:
By emailing us
By calling us
By logging into their account
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It’s also important to note that we do not allow third party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
To be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email within seven business days
We will notify users via phone call within seven business days
We will notify the users via in-site notification within seven business days
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and prosecute non-compliance by data processors.
CAN-SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address to:
Send information, respond to inquiries, and other requests or questions.
Process orders and to send information and updates about orders
We may also send you additional information related to your product and service.
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred
To be in accordance with CAN-SPAM, we agree to the following:
NOT use false, or misleading subjects or email addresses
Identify the message as an advertisement in some reasonable way
Include the physical address of our business or site headquarters
Monitor third party email marketing services for compliance, if one is used.
Honor opt-out/unsubscribe requests quickly
Allow users to unsubscribe by using the link at the bottom of each email
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
https://www.elevatenc.net Last Edited on 2026
Ayden Jewett
Property Service Associate
Ayden supports the Elevate Properties team as a Property Service Associate, assisting with a variety of hands-on field services that help keep properties ready for residents and owners. His work often includes assisting with property turnovers, clean-outs, small repairs, signage and lockboxes, and preparing homes for upcoming move-ins.
Having grown up around the real estate industry, Ayden developed an early interest in how properties are maintained and cared for. He enjoys working with his hands, learning new repair skills, and taking pride in helping ensure homes are prepared for the next resident.
Outside of work, Ayden enjoys spending time with his wife, Sara, and with family and friends. He also enjoys working on cars and participating in his local car club, where he shares his interest in mechanical projects and hands-on problem solving.
Lynn Reagan
Property Service Associate
Originally from Missouri, Lynn was brought to Eastern North Carolina by the United States Marine Corps in 1971—and he’s proudly called it home ever since. After retiring from the Corps in 1994, Lynn continued his public service through the U.S. Postal Service and later became a licensed Mortgage Originator.
Now retired from full-time work, Lynn supports the Elevate Properties team by assisting with day-to-day field services. From placing signs and lockboxes to taking marketing photos, making keys, and handling various errands, he plays a vital role in keeping operations running smoothly. His attention to detail, reliability, and strong work ethic make him a trusted and valued member of the team.
Above all, Lynn is a blessed husband, proud dad, and even prouder grandpa. Lynn is the kind of person who shows up early, works hard, and always has a kind word for everyone he meets. His decades of service and commitment to excellence are part of what helps Elevate deliver on its mission every single day – and we’re grateful to have his steady presence as part of Elevate’s foundation.
Adam Fosser
Business & Management Intern
Originally from Denmark, Adam joined Elevate Properties after spending a year living and studying in Eastern North Carolina as a foreign exchange student; an experience that sparked a lasting connection to the region and its people. Now back home continuing his education with a focus on business and management, he returns to Elevate in a part-time internship that allows him to learn alongside our leadership team.
As a Business & Management Intern, Adam observes meetings, collaborates on ideas, and gets exposure to the decision-making and systems that keep Elevate operating smoothly. He occasionally assists with light administrative or marketing support when his schedule allows, but his primary role is to learn, grow, and explore the business from the inside.
Adam brings a sharp eye for detail, a willingness to learn, and a genuine curiosity about how a growing business operates. His contributions – when school and life allow – add valuable support to the team, and his thoughtful perspective makes him a trusted contributor to discussions as we shape Elevate’s ideas.
Outside of school and his internship, Adam enjoys spending time with friends and family, traveling to new places, and squeezing in a round of golf whenever he can. He remains a valued part of the Elevate family, and we’re proud to walk alongside him as he continues building his future.
Brandy Reagan
Owner
Brandy is the heart behind Elevate’s high standards and steady focus. In her role supporting operations and standards, she ensures that every process, policy, and client experience reflects the company’s commitment to integrity, consistency, and care.
She plays a key role in shaping Elevate’s direction—offering strategic insight, helping guide decision-making, and keeping the team aligned with the mission. Brandy is passionate about doing things right the first time and making sure both clients and residents feel supported and respected throughout their journey with Elevate.
Outside of work, she’s a proud wife, mom, and advocate for inclusion, with a background in coaching Special Olympics. Her personal values align seamlessly with Elevate’s core belief: that people come first, always.
Chris Reagan
Broker/Owner
Chris Reagan is the visionary behind Elevate Properties and serves as the company’s Broker-in-Charge. With years of experience in property management and real estate operations, Chris brings a deep understanding of the local market and a passion for doing business the right way.
He founded Elevate with a clear mission: to raise the standard of property management in Eastern North Carolina by putting people first and delivering exceptional service at every turn. Known for his hands-on approach, clear communication, and commitment to integrity, Chris works closely with clients, tenants, and his team to create lasting value and strong relationships.
Outside of Elevate, Chris is a devoted husband, father, and host parent to international exchange students—always finding joy in building connections and helping others grow. His personal “why” is to build a legacy of faith, family, and service to others—and that purpose shows up in everything he does.
